Summary

User Experience Designer with a proven track record of increasing conversion and engagement rates for B2B websites. Expertise in accessibility, interaction design, and user research. Skilled in creating intuitive and inclusive digital experiences that deliver high-impact solutions for Fortune 500 companies.

Experience

RR Donnelley (RRD) (2014 – Present)
UX Designer (2023 – Present)

  • Led UX strategy and design for Fortune 500 clients, improving user engagement and usability.

  • Directed a navigation redesign for a B2B website, enhancing information architecture and user flow, resulting in a 43% increase in conversion rates.

  • Designed interactive digital brochures for an automotive client, achieving 2.35 million visits, 18 million microsite pageviews, and WCAG 2.0 certification.

  • Conducted user research, usability testing, and prototyping to refine digital experiences.

Interactive Solutions Account Manager (2018 – 2023)

  • Managed cross-functional teams to deliver interactive digital solutions for a range of clients in the healthcare, financial, and consumer verticals.

  • Collaborated with designers and developers to implement user-centered design strategies.

  • Partnered with stakeholders to align digital experiences with business objectives.

Interactive Media Designer (2014 – 2018)

  • Design lead responsible for creating multimedia marketing collateral, including motion graphics, web assets, and interactive presentations.

  • Developed prototypes and wireframes for client-facing digital solutions.

Additional Experience

  • WorkflowOne / Project Manager (2011 – 2014) – Managed design and production of communication services for healthcare and finance industries.

  • BMC Worldwide / Multimedia Designer (2009 – 2011) – Designed multimedia marketing collateral for digital and print campaigns.

Education

Kent State University – Master of Science in User Experience Design

DeVry University – Bachelor of Science in Multimedia Web Design and Development

Certifications

Interaction Design
University of California, San Diego on Coursera

View credential

Skills

  • User Research: Heuristic Evaluations, One-on-One Interviews, Usability Testing

  • Design: Wireframing, Prototyping, Interaction Design, Information Architecture

  • Tools: Figma, Adobe XD, Axure, HTML/CSS

  • Accessibility: WCAG Compliance, 508 Compliance